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Returns, Refund and Cancellation Policy

Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact Us page.

 

ITEMS NOT REQUIRED - 30 DAYS TO RETURN

We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 30 days of the day of receipt.

If you do this, please contact us on 353 21 2304418 or weborders@careytools.com quoting your order number and item to be returned.

Once acknowledged by us, you will have to arrange the return of the goods yourself and track them using a reputable carrier. The goods must be returned to us in their unopened original packaging and in saleable condition and that you also include any free promotional gifts or accessories that formed part of the original deal /offer.

Return address: Carey Tools, Albert Quay, Cork, T12 HP65, Ireland

We will refund the total cost of the goods returned typically within 14 days of the goods being received by us. We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

We can also arrange uplift of the items at an extra charge.

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. The goods being exchanged must be in their unopened original packaging and in saleable condition Please be aware that you are responsible for both the cost of sending the unwanted item back to us and the shipping costs for sending out the exchange item.

 

FAULTY, INCORRECTLY SUPPLIED OR DAMAGED ITEMS - 14 DAYS TO RETURN

If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receipt on 353 21 2304418 or weborders@careytools.com quoting your order number and item to be returned. We may request you to email photos of the damage or, where applicable, the fault with the goods.

We will refund the cost of returning the item to us, providing return carriage charges are agreed in advance but, in most cases, we will instruct our carrier to collect on our account. You may be liable for a charge if our carrier cannot collect the goods during the agreed time slot. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred, typically within 14 days. We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

It is always advisable to inspect any goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible please ensure you sign for the goods “unchecked” to allow us to take any claims up with our delivery partners if necessary.

All our tools come with a manufacturers’ warranty and it is through the manufacturer that we hope to handle any issues relating to warranty. However, usually the fastest way of getting your warranty problem resolved is by going direct to the manufacturers’ helpline or website.

PLEASE NOTE:

In the event your product develops a fault within the warranty period but after our 14 day no fuss return period, and we handle your warranty procedure on your behalf, a handling charge will apply and must be paid by you.

 

Last update: 9 September 2018