Terms & Conditions
Definitions and General
We, us - Carey Tool Hire Limited
You - the buyer of the goods and aged 18 or over
Website - www.careytools.com
Contract - all orders placed by you on the Website are on the basis of these Terms and Conditions of Sale and are subject to acceptance by delivery of the goods to you at which point a legally binding contract is constituted between you and us.
These conditions override any other terms and conditions unless agreed by us in writing. If you deal with us as a consumer these conditions do not affect your rights. Any Contract and all Terms and Conditions will be governed by the laws of Ireland and the Irish Courts shall have jurisdiction. By using (browsing, registering, accessing) this website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. Should you not agree to these Terms & Conditions in their entirety, you must not use the Website.
Data Privacy Policy
These Website Terms supplement (and are in addition to) the terms of our Data Privacy Policy.
Delivery
We use shipping partners to deliver orders typically within 2 – 5 working days. However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. See our Delivery Policy for more information.
Returns, refunds and cancellations
We offer a “no fuss” 30 day period to return unwanted goods. Where goods are faulty or damaged in transit, you must inform us within 24 hours of receipt. All verified faulty or damaged goods are either replaced or refunded. See our Returns, Refund and Cancellation Policy for more information.
Limits of our Liability
(a) Goods are subject to manufacturers’ warranty only.
(b) Times quoted for delivery are approximate.
(c) We will not be liable for delays caused by circumstances beyond our control.
(d) We will not be liable for any indirect loss to include loss of business or profits, savings you expected to make, wages, fees or expenses caused by late delivery or the breaking down of the goods or any part of them
(e) We will not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website nor will we be responsible for any error or inaccuracy in advertising and sponsorship material content that is displayed on the website.
(f) We will not be liable for any harm or damage to your computer or other device as a result of viruses or other harmful content that they access from or via the Website. You have the responsibility to ensure that your computer or device has the necessary protection against viruses and any other harmful or malicious content.
Ownership of Goods
We own the goods until you have paid for them in full. Until you have paid for all the goods received, you hold all goods supplied by us on trust for us. If you sell on any goods before you pay for them you must hold any money you receive for those goods in trust for us.
Separate Terms, Waiver
If any term of this contract cannot be enforced, this will not affect the remaining terms. A decision by us not to enforce any of our rights will not prevent us from enforcing those or other rights we may have at a later time.
Changes to Website Terms and Policies
We reserve the right to change and update these Website terms from time to time. We recommend that you keep yourself informed of the current Website terms by revisiting this page regularly. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact Us page.
ITEMS NOT REQUIRED - 30 DAYS TO RETURN
We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 30 days of the day of receipt.
If you do this, please contact us on 353 21 2304418 or weborders@careytools.com quoting your order number and item to be returned.
Once acknowledged by us, you will have to arrange the return of the goods yourself and track them using a reputable carrier. The goods must be returned to us in their unopened original packaging and in saleable condition and that you also include any free promotional gifts or accessories that formed part of the original deal /offer.
Return address: Carey Tools, UNIT 1 Doughcloyne Industrial Estate, Sarsfield Rd, Wilton, Cork T12 TR62 Ireland
We will refund the total cost of the goods returned typically within 14 days of the goods being received by us. We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.
We can also arrange uplift of the items at an extra charge.
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. The goods being exchanged must be in their unopened original packaging and in saleable condition Please be aware that you are responsible for both the cost of sending the unwanted item back to us and the shipping costs for sending out the exchange item.
FAULTY, INCORRECTLY SUPPLIED OR DAMAGED ITEMS - 14 DAYS TO RETURN
If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receipt on 353 21 2304418 or weborders@careytools.com quoting your order number and item to be returned. We may request you to email photos of the damage or, where applicable, the fault with the goods.
We will refund the cost of returning the item to us, providing return carriage charges are agreed in advance but, in most cases, we will instruct our carrier to collect on our account. You may be liable for a charge if our carrier cannot collect the goods during the agreed time slot. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred, typically within 14 days. We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.
It is always advisable to inspect any goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible please ensure you sign for the goods “unchecked” to allow us to take any claims up with our delivery partners if necessary.
All our tools come with a manufacturers’ warranty and it is through the manufacturer that we hope to handle any issues relating to warranty. However, usually the fastest way of getting your warranty problem resolved is by going direct to the manufacturers’ helpline or website.
PLEASE NOTE:
In the event your product develops a fault within the warranty period but after our 14 day no fuss return period, and we handle your warranty procedure on your behalf, a handling charge will apply and must be paid by you.
We at Carey Tools pride ourselves on excellent customer service and want you, our online customer, to have the best experience when transacting with us.
We can ship to any address in the Republic of Ireland.
We use reliable delivery partners which means that typically you should receive your parcel within 1 – 3 working days.
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations.
Standard shipping costs €6.95 and there is free shipping on orders over €75 (incl. VAT), with a few exceptions – see below.
Please note, some items due to weight and size may cost more to deliver and these are identified on the website. In these instances, delivery charges will be agreed in advance.
Typical charges for pallets are around €65.00.
Last update: 18 October 2022